Question 1

Where is our data stored?

Accepted Answer

In Europe. Your cockpit runs on European infrastructure, your lead database is a separate database per client — not a shared table with a customer column. Nothing sits on US servers, and no data is shared between clients.

Question 2

Who owns the leads and the data?

Accepted Answer

You do. It is your data from the moment it lands. You can export everything at any time as CSV, and if you leave, you take it with you.

Question 3

Is contacting these companies legal?

Accepted Answer

We collect only publicly accessible business information from company websites and legal pages — no bought databases, no scraped private profiles. You are the sender and the caller, which means you decide how you approach them. B2B phone and email outreach is regulated differently in each country, and the rules are stricter than most agencies assume. We give you the data and a DPA; we don't give legal advice — check your own market's rules with a lawyer.

Question 4

Do we need a data processing agreement?

Accepted Answer

Yes, and it's included. We sign a DPA with you as part of onboarding, before the first lead is delivered.

Question 5

What happens to our data if we stop?

Accepted Answer

You get a full export. We delete your database after thirty days, or immediately if you ask.

Question 6

How do you detect that a site has no chat widget?

Accepted Answer

We scan the live website for every common widget system — the same check runs fresh every day. No widget found and the business fits your profile: it becomes a lead. We check the page as it is today, not as some database recorded it eighteen months ago.

Question 7

What if a lead is wrong?

Accepted Answer

Mark it in the cockpit. It counts against the delivery, and the signal that produced it gets down-weighted in the next cycle. Wrong leads are information, not something to argue about.

Question 8

Are the leads exclusive to us?

Accepted Answer

Within your niche and region, yes. We never run two direct competitors on the same market at the same time. That is also why capacity is limited.

Question 9

How many leads will we get?

Accepted Answer

We tell you after the setup month, not before. We run a real trial pass through your region and commit to a number we can hold. Anyone quoting you a volume before seeing your market is guessing.

Question 10

What if our region turns out to be too small?

Accepted Answer

Then we say so in the setup month and propose a second region or an adjacent niche — instead of stretching the criteria until the list is full of companies you'd never call.

Question 11

What's the catch with the free first month?

Accepted Answer

None. You pay the setup, then you see a full month of real delivery before the retainer starts. If it doesn't convince you, you walk away having paid only for the build — and you keep the leads from that month.

Question 12

Why a three-month minimum after that?

Accepted Answer

The engine learns from your closed deals. Month three delivers measurably better leads than month one, because by then it has been reweighted against your real outcomes twice. A one-month engagement throws away exactly the part that works.

Question 13

How does this compare to hiring an SDR?

Accepted Answer

A junior SDR in Western Europe costs €3,500–5,000 a month loaded, needs onboarding, holidays and management, and still spends half the day researching. We cost less than the research half and don't need managing. We don't replace your closer — we replace the googling.

Question 14

Why not just use Apollo, Clay or an AI-SDR tool?

Accepted Answer

Because none of them can tell you whether a website has a chat widget today — that is not a field in any B2B database. They sell you the same records everyone else buys. Our core signal simply doesn't exist in those tools, which is the whole reason this works.

Question 15

Can we cancel?

Accepted Answer

Monthly, after the minimum term. No notice games, no automatic annual renewal.

Question 16

What do we have to do?

Accepted Answer

Two things: be honest in the setup month about what you sell and to whom, and mark in the cockpit what happened with each lead. That second part takes minutes a day and is what makes month three better than month one.

Question 17

Do we need to integrate anything technical?

Accepted Answer

No. The cockpit is the CRM — funnel stages, notes, status. If you want the leads in your own system, you export or we connect it. Nothing needs to be installed on your side.

Question 18

Who do we talk to?

Accepted Answer

Erekle for everything commercial, in English or German. The people building your cockpit are the same people who ran your setup call — there is no support queue between you and them.

Question 19

Why should we trust a new provider?

Accepted Answer

You shouldn't, on promises. That's why the demo shows the real system with real leads from your region before you decide anything, and why the first delivery month is free. We'd rather be judged on a month of output than on a slide deck.